What works, what does not yet

What we are aiming for

WCAG 2.2 Level AA. Not because a regulation forces it, but because of who uses this site: people navigating an administrative system in a language they do not read fluently, often on a phone, often under a deadline, often already anxious. Anything that makes the page harder to use lands on someone who has no capacity to spare.

If the site is in your way, the service is not

This is the part that matters most, so it goes first. You will never be blocked from buying a translation by a problem with our website. If any part of it is unusable for you — for any reason, and you do not have to explain which — write to hello@polyfetti.com and we will take your order by email instead, at exactly the same price.

Since April 2024 the 障害者差別解消法 has required businesses to provide 合理的配慮 — reasonable accommodation — to customers, not merely to make an effort. The paragraph above is ours, stated in advance rather than offered after someone has struggled. If the accommodation you need is something else, ask; the answer will not be a form.

What is in place today

• Contrast. Text and background pairings are checked against the 4.5:1 requirement for body text and 3:1 for large text. Any palette that fails is not used.
• Keyboard. Every link, field and control is reachable by keyboard, and the focused element is visibly outlined rather than silently highlighted.
• Reduced motion. Any animation is disabled when your system asks for reduced motion. Nothing moves that you did not ask to move.
• Real text. Content is text, not pictures of text, so it can be zoomed, selected, read aloud and machine-translated.
• Layout. The site works at 320px width and reflows without a horizontal scrollbar. It stays usable at 200% zoom.
• Labels. Every form field has a visible label, not just placeholder text that vanishes as you type.
• Plain language. We avoid administrative jargon in English, and explain a Japanese term the first time it appears rather than assuming it.

What is not done yet

Being specific about this is more useful to you than a compliance badge:

• No screen reader testing has been done. The markup is structured with that in mind, but intent is not evidence and we will not claim otherwise until it has been tested with NVDA and VoiceOver.
• No independent audit. Everything here is self-assessed.
• Delivered PDFs are not yet tagged for accessibility. A translated document you download may not read well in a screen reader. If you need an accessible format, ask and we will provide one.
• Japanese coverage is uneven. The counter switches between English and Japanese, and the policy pages carry Japanese alongside the English — but not every page carries the same amount, and a few have Japanese headings over English text. Vietnamese, Filipino and Chinese do not exist yet, which is an accessibility problem in itself for a service aimed at people who do not read English comfortably.
• Error messages have not been reviewed for whether they explain how to fix the problem, rather than only that one exists.

If something is in your way

Email hello@polyfetti.com and describe what happened — which page, what you were trying to do, and what device or assistive technology you use. We reply within 1 business day.

You will never be blocked from the service by a problem on our site. If any part of the request flow does not work for you, tell us and we will take your order by email and do the same job at the same price. That is not a workaround we are embarrassed by — it is the commitment. A person who cannot use the form is still a customer.

Reviewing this page

This statement is reviewed whenever the site changes materially, and at least once a year. Last reviewed 6 September 2026.