Policies

Everything we have committed to, in writing

Drafted 10 of 11 Last updated 6 Sep 2026 Status Pre-launch

Required before taking a single order

01Commercial disclosure — 特定商取引法に基づく表記 02Terms of service — 利用規約 03Privacy policy and APPI notice — プライバシーポリシー 04Upload consent — アップロード同意 05Refunds and corrections — 返金・訂正 06Translation certificate template — built with the templates

Required before the feature it governs ships

07Destination notice — 提出先ごとのご案内 08Referrals — 提携先の紹介 09Cookies — クッキー 10Accessibility — アクセシビリティ 11Contact and complaints — お問い合わせ 12Reseller terms — 再販条件

Two things worth reading even if you skip the rest

We cannot guarantee acceptance. Whether an embassy, ward office, school or employer accepts your document is their decision, and it often turns on things unrelated to the translation. We prepare to their published requirements and tell you the date we checked. If a rejection is caused by our error, we correct it free and refund if we cannot fix it. See refunds and corrections.

We translate; we do not handle your application. We do not prepare, complete or submit forms for you, we do not represent you before any authority, and we do not give immigration, legal or tax advice. Where you need a licensed professional we will say so. See terms of service, section 3.

Contact

hello@polyfetti.com. Our registered address and telephone number are disclosed without delay on request, as permitted for these two items under the Specified Commercial Transactions Act — see the commercial disclosure.